Frequently asked questions about moving your home or office.

  • What time will my movers arrive? In the morning at 8:30 AM or in the afternoon between 12-2 or 1-3. We call one half hour before the afternoon jobs to let you know when the movers have been dispatched.
  • What happens if I have more or fewer items to move on local moving day? A Local Van will only charge you for the time and material needed to complete the actual move. When we perform the initial estimate, it is based on the number and type of items that were discussed. So, if you choose to move less and it takes less time than estimated, you will save some money. If you decide that you want to have our professional movers do additional work and it takes more time, then it may bring additional cost. We simply charge you by the hour for local moving services.
  • Ar you insured? Yes, A Local Van is licensed and insured. We provide customers with two cargo protection options: Full Value Protection and Limited Liability (Released Value of 60 Cents Per Pound Per Article).
  • Do I have to take the mirror off my dressers? No, A Local Van brings along all the necessary tools that are needed to remove and re-install any mirrors attached to your dresser. We will not remove any fixed mirror to the wall or attached to home.
  • Can I leave clothing in my dressers? A Local Van will move your dressers with the drawers in them. The only items that may be left in a drawer is something made of cloth. Press-board and other inexpensive furniture pieces must be completely empty to be transported safely. Please remove all jewelry, perfume, and non-clothing items. * If you leave items in the drawers A Local Van will not cover these items under any protection plans. This also pertains to file cabinets and all other heavy pieces of furniture that have drawers
  • Do I have to take my beds apart? No, absolutely not. A Local Van brings along all the necessary tools to disassemble and reassemble your beds for you. If your bed has air or water fill, please have it empty before moving day. All of the bedding should be removed from the bed before the movers arrive.
  • Do you do packing? Yes, our trained packing staff is ready to help you with any size move or pack. We have professional packers available to help with the packing, sorting and organizing.
  • Do you offer storage? A Local Van does offer storage! It is located at 2710 Holloway Road Louisville, KY 40299. Give us a call at (502) 266-7777 and we will be happy to set up a quote for your move with storage!
  • Pianos / Guns Safes / Hot Tubs? We handle large items in house. Pianos, gun safes etc. A Local Van will be happy to handle these items for you. Please let us know when booking your move of any unusual, very heavy, or delicate items that need special attention. Extra man power and equipment is generally required to move large items.
  • Do I have to empty file cabinets? Metal vertical file cabinets can remain full, but lateral and wooden files must be emptied. The drawer slides on a lateral and wood files are not made to take the weight of the files during moving per the manufacturers.
  • How big are your trucks? We offer 26 foot high cube box trucks. Professionally maintained and Fully equipped.
  • Do I have to empty my freezer or refrigerator? Yes, the freezer and refrigerator must be completely empty to prevent the items from getting broken and so the inside of the appliance stays in working condition.
  • What about my pictures and marble? In order for your marble and glass to be fully covered under our full value protection plan they will need to packaged or crated. Ask us about our packing services.